Technology
Flexible Automated Collection System (FACS)
Ontario Systems Corporation’s FACS provides ICS Collection Service with a competitive edge by optimizing account management for greater efficiency and effectiveness. Its modular architecture allows for customization to meet individual client needs. The system features a Windows-based collection interface with a web-accessible platform, facilitating seamless access to various skip tracing tools. FACS leverages action response codes and client-specific scripts, ensuring tailored solutions that align precisely with client specifications.
Verified Contacts
Verified Contacts is a feature that enables direct connections between intended parties and collection representatives. Outbound calls use text-to-speech software to correctly pronounce the party’s name. Multiple verification steps are offered before transferring the call to a live representative. This personalized approach enhances both inbound and outbound communication, resulting in increased collections for clients.
Artiva Manager
ICS utilizes Artiva Manager to oversee and manage their dialing systems. This tool allows for precise measurement of calling campaign effectiveness and strategies. It also provides easy access to information, and enables real-time monitoring and coaching of staff while they are actively working on accounts.
Interactive Voice Responses (IVR)
Alongside Verified Contacts, ICS uses IVR technology to deliver and gather information around the clock, including processing payments. The integrated voice response system manages after-hours calls, with all conversations being recorded and available to clients via email.
Data Warehouse
ICS utilizes a data warehouse to tailor reports to clients in their preferred format. FACS software provides a range of reports, with options for further customization. The data warehouse also enhances internal reporting, analytics, workflows, and business intelligence.
Interactive Voice Responses (IVR)
Alongside Verified Contacts, ICS uses IVR technology to deliver and gather information around the clock, including processing payments. The integrated voice response system manages after-hours calls, with all conversations being recorded and available to clients via email.